Shipping policy
Last Updated: August 31, 2026
At Cosyknot, every pillow is custom-made especially for you. Because your product is personalized, we take a little extra time to create and carefully package your order before shipping it to you.
1. Order Processing
Once your order is successfully placed, we begin preparing your personalized design.
Estimated processing time: 2–3 business days.
Processing may take slightly longer during high-demand periods, holidays, or promotional campaigns.
Because your pillow is custom-made, orders may not be cancelled once production has started.
2. Shipping Time
After your pillow has been produced and shipped, estimated delivery time is:
Domestic Orders: 5–10 business days
Delivery times are estimates and may vary depending on your location, shipping carrier, weather, holidays, and other circumstances outside our control.
Estimated Total Delivery Time
Approximately 8–17 business days from the date your order is placed.
3. Order Tracking
Once your order has been shipped, we may provide a tracking number through the email or phone number associated with your order.
Tracking information may take some time to become active after the package is handed over to the shipping carrier.
4. Shipping Address
Please make sure your shipping address, phone number, and other delivery information are correct before completing your purchase.
Cosyknot is not responsible for delays or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
If you notice an incorrect address after placing your order, contact us as quickly as possible. We will try to update it before production or shipping, but changes cannot be guaranteed.
5. Shipping Delays
While we work hard to deliver your order on time, delays can occasionally happen because of:
- Shipping carrier issues
- Weather conditions
- Public holidays
- High order volumes
- Incorrect or incomplete addresses
- Customs or regulatory delays
- Events beyond our reasonable control
A shipping delay does not automatically qualify an order for a refund if the product is still in transit.
6. Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us as soon as possible with your order number and photographs/videos of the package and product.
We will work with you to investigate the issue and determine the appropriate solution.
7. International Shipping
If international shipping is offered for your order, delivery times and costs may vary depending on the destination.
Customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country.
8. Delivery Confirmation
Once the shipping carrier confirms that an order has been delivered to the address provided by the customer, Cosyknot considers the order delivered.
If you cannot locate a package marked as delivered, please first check with household members, neighbors, building reception/security, and the shipping carrier.
9. Our Shipping Promise
We carefully inspect and package every Cosyknot pillow before it leaves our facility.
Your memory deserves to arrive safely. ❤️
If you have any questions about your shipment, please contact our customer support team with your order number.
Cosyknot — Feel Every Memory.